Trigger - Incoming Call

The trigger Incoming Call is executed when a call is received depending on the criteria defined in the options.

 

Examples:
  • Start recording in Gleeo Time Tracker when your employer calls.
  • Send a mail containing the callers number and time to your mail account.
Settings
Incoming callnumbers
The list of callnumbers when the flow should be executed. Multiple numbers can be separated by comma.
Glob patterns (*, ?) can be used to filter on similar numbers like corporate number ranges:

Examples:
  • +17001111111
  • +17001111111,+17002222222
  • *70033311*
  • *70033311*,*70033?22*
Special characters like +, - and . are removed before comparing the number.

Warning: The formatting of the incoming number depends on the operator in use. Some operators format the number as an international callnumber like +17001111111, local fixed line network numbers often use the local format.
You have to check the log file to see the exact formatting used or you can add an action Notification on Screen with text {incoming_number} to see the actual number.
Phone state
Defines the state of the call to trigger the flow. Selecting multiple states triggers the flow once for each state.
A variable is a container for a value that can be used in many actions and conditions to dynamically define a part of a text.
See action Script for a description.

Supplied Variables
triggertime
the time the trigger executed
incoming_number
the number of the calling party or null when suppressed
call_state
the state of the call (IDLE, RINGING, OFFHOOK)
call_missed_rejected
true or false whether or not the call has been missed or rejected when the phone enters the idle state
contact_name
the name of the contact if available
contact_company
the company of the contact if available
contact_title
the title of the contact if available
contact_note
the note of the contact if available
contact_nickname
the nickname of the contact if available
contact_email
an email address of the contact if available
contact_groups
the list of groups of the contact if available